Frequently Asked Questions

Our office can be tricky to find-but so worth the effort! It overlooks a river and a park known for birding. Just driving in can bring a feeling of peace and relaxation.

We recommend searching for True North Counseling Group in your navigation app. If you enter the address (which is 6209 Riverside Drive Suite 200, Dublin, Ohio, 43017), the app may try to send you through the woods, which we don't recommend.

What we do recommend is pulling up the directions on your navigation app ahead of time. You can compare the app's directions to the notes below to see if your app will direct you all the way to our office or if you'll need to keep an eye out for the turn.

To get here, you'll take an access road that runs parallel to Riverside Drive. The turn is south of SR 161 and Riverside Drive in the Quarry Place Office Park. This also serves as the entrance for the Dublin Kiwanis Riverway Park.

If you're heading south and you reach Cafe Istanbul, or you're heading north and you reach Bridge Park or the massive traffic circle at 161 and Riverside Drive, you've gone too far. Take a deep breath, turn around, and try again (we believe in you!).

After you turn onto the wooded drive, follow it to the end of the long parking lot. There are seven buildings; we are on the second floor of the last building (please note that we do not have an elevator).

If you have questions or you're feeling nervous about finding us, feel free to call Kristen (the one who matched you with your therapist). She'll help you out.

And we suggest that you give yourself extra time to get here on the day of your first appointment. We know you might already be feeling some anticipation, and we don't want to add finding-the-office stress on top of that!

We are in-network with many kinds of insurance, including Aetna, Cigna, Medical Mutual, Choice Care, FirstHealth, HealthSmart, Ohio Healthy, and Ohio Health Choice.

We are not in-network with Anthem, UnitedHealthcare, or OSU (SHIP or Coresource). We do still see clients with these insurances using the out-of-network benefit. We are happy to provide you with a Superbill to submit to your insurance company for reimbursement.

We know insurance can be confusing, so we encourage you to call your insurance company and ask about your coverage. In addition, we try to call before the first appointment to clarify that we are in-network for your specific insurance and verify the coverage.

Before you read on, know that you are not being graded on how well you do therapy. We want you to do what you're able to right now, knowing that might change in the future. We can help you figure out what that looks like for you in this season of life.

With that said, we've noticed a few similarities among people who make real strides in their lives during their time in therapy. They are open to learning about themselves, motivated to change, and willing to take action. They often show up with agendas or notes about their past week, take notes while talking with their therapist, and consider how what they're doing and experiencing day-to-day connects with what they've been discussing in session. We know people get busy with life, but small daily shifts add up to big changes over time. And this might sound simple, but we've seen how much depends on it: They believe therapy will help.

Of course, everyone is different, so you may have other ways to engage with the work. You can also talk with your therapist about what might work for you! We're here to help if this sounds like an opportunity for growth.

We know you may be coming into your first session feeling nervous and uncertain. And you may be asking yourself questions like, "What should I say? What do they need to know?"

Don't worry. We're here to guide you. In the first session, we'll start off with a bit of housekeeping around confidentiality, how to schedule future sessions, how to get in touch outside the therapy hour, and that sort of thing. It's like small talk with someone you've just met.

Then the conversation will deepen. We want to know who you are, where you've been, and what you value. It might feel like we're asking a million questions, but know there are no wrong answers and you're welcome to share how you're feeling along the way. We'll uncover where you'd like support as well as strengths you can lean on, both of which will help us moving forward.

Future sessions will unfold organically. We often start with a review of the progress you've made in the past week, how you've been feeling, and what worked and what didn't. You're also welcome to bring in questions, observations from the week, or an agenda of sorts.

Outside sessions, you can think about what we discussed, observe how things unfolding in your life relate to what we've talked about in therapy, take notes to bring in, and/or do whatever else feels supportive. We may plan some specific things you could do outside sessions, but we don't want this to feel like homework. What we're aiming to do is bring what you're learning and uncovering into your real life.

We've also pulled together our favorite resources, which you can use outside sessions to deepen into something you've discussed or are experiencing, or to support you before your next meeting with your therapist.

We have very limited availability right now, so it's possible, but not likely that we can schedule you. Please reach out using this inquiry form; Kristen, our Client Advocate, will let you know for sure.

If we have availability, Kristen will match you with the therapist who can best help with what feels hard right now. The first appointment is an intake session where we lay the foundation for a strong relationship. We’ll get to know you and how you became the person you are today, as well as talk about where you’d like support in moving forward.

If we don’t have availability, you’re welcome to check back later; sometimes we have more openings than others. We do our best to keep this FAQ answer up-to-date, and you’re also welcome to reach out to Kristen at another time to ask if we have any openings.

We’ve also gathered some helpful resources about various topics you may be experiencing or need help with. But note that we are not offering these as an alternative to therapy; please continue to look for someone who can support you.

We see clients between 9am and 6pm Monday through Thursday and Friday by appointment (depending on therapist availability). Our Office Manager and Client Advocate, Kristen, is in the office between 11:30am and 5:30pm Monday through Thursday.

You can access the portal using the navigation on every page of this website. From the portal you will be able to join virtual sessions, schedule appointments, message your therapist, and submit documents.